Recommendations
February 11, 2011
“For the past 8 months, James O’Brien has worked as an employee for ServerLogic and was assigned as an on-site consultant for one of our largest public sector clients. During this time James was part of a team of desktop support technicians that completed the roll out of a new workstation platform (Dell/WinXP/7) to over 500+ users. Besides his in-depth knowledge of hardware and software, James possesses strong customer service and project management skills that were valuable in meeting the client’s aggressive project deadline. His professional demeanor and good-natured attitude make James a pleasure to work with and an asset to any IT support team.”
T. LeLievre, Director of Business Development
ServerLogic – ServerLogic.com
January 24, 2011
“James is personable, cool under fire, and a very knowledgeable technician. He always has a friendly hello for coworkers and customers alike, and has a talent for reassuring people that yes, their problem is solvable, and he can fix it. He knows his stuff, works hard, and truly enjoys helping people. This is the kind of guy you want in your office! I can’t recommend him enough.”
M. VanTassel, Inventory Manager
Puget Systems – PugetSystems.com
November 2, 2009
“James is an excellent tech and really knows what he is doing. I would recommend him for any job with varied job skills required. Works smart and efficiently.”
P. Russell, Desktop Support Analyst, ACS
October 20, 2009
“James has worked for us (TEKsystems) the past few years as an IT consultant and has successfully completed every project we have assigned him. James is committed to his customers and his professionalism and technical skills are one of the reasons why our clients keep requesting him back. I would not hesitate to recommend James and he will be working with us again.”
Top qualities: Great Results, Personable, Expert
C. Phouthavong, Technical Recruiter
TekSystems – TekSystems.com
October 8, 2009
“James is a detail oriented IT consultant who’s completed several engagements with great success for us. I highly recommend working with James.”
Top qualities: Great Results, Personable, High Integrity
Richard Burkett, Account Manager
TekSystems – TekSystems.com
October 7, 2009
“I’ve placed James on multiple positions with multiple clients for short term contracts. In each case, he has delivered quality services. Along with his deep knowledge in IT, James brings a positive presence to any employer.”
Top qualities: Personable, Expert, High Integrity
J. Rogel, Technical Recruiter
Northwest Computer support – NWCSupport.com
August 1, 2008
At Puget Systems, James was a member of our customer support team. He was our first point of support contact with the customer, and dealt with more tickets than anyone else in his department. While the support department is generally charged with answering questions and solving problems, the ultimate goal is to leave customers happy with the service they received from us. This is not always an easy task! By the time many customers call technical support, often they’re understandably very frustrated and the biggest difficulty can be turning that around. We try very hard to explain that we’re on the same side; we also want the customer to have a problem free experience.
James is very good at working with people. He’s friendly, witty and has a great relationship with customers. He is quick to make a joke and change a charged, adversarial phone call into a more friendly experience.
James is unique for his dedication, passion and energy. I really appreciated his constant upbeat attitude, and his drive to see our company succeed. James was very active with feedback about how we could improve our services to customers, and eager to volunteer to help with projects. I always felt that at the end of the day, James measured success by how many customers we could help.
James is a great guy, with an honest passion for helping people. I’m happy to recommend him to your company.
R. Millard, Operations Manager
Puget Custom Computers – PugetSystems.com
August 1, 2008
“James O’Brien is an incredible asset to any organization. He is professional, detailed, dependable, and hardworking. Any task that I requested of James, no matter how large or small, was completed, on time, within scope, and on budget. James is great with customers, engaging and knowledgeable. I highly recommend James to any organization that needs a combination of technical savvy, incredible communication skills (oral & written), and graphic design ability. I would work with James again in a heartbeat if the opportunity presented itself.”
H. Taylor, Director of Customer Care and Support
Puget Custom Computers – PugetSystems.com
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I am available for short-term, part-time, or per-diem IT projects.
I am currently looking for short-term or per diem projects in computer or network support rolls, or in graphic, photographic, or web development. I am available after work hours on Monday through Friday, and all day during weekends.
Skill Summary:
Computer and Network
I have extensive experience and skill supporting Windows-based computer systems. My skills include installing and supporting Windows XP, Vista, Windows 7 in desktop, portable, and mobile computers systems, and installing and supporting Windows 2003 and 2007 server systems. I am skilled with supporting most hardware and software configurations, and I have an extensive background in business and personal computer environments.
I am skilled and have a solid background installing and supporting networks and equipment in corporate, business, and residential environments. I can resolve communication and connectivity issues, analyze and lock down network security issues, and install and configure network-based equipment and software. I can install wired or wireless network systems to meet virtually any business or residential need.
Web and Graphics
I have more than ten years of skill and experience developing and maintaining professional and personal websites. I know how to register domains and configure them to point to web servers, install and configure Windows or Linux Apache based web servers, configure Domain Name Services, install and support Content Management Systems (CMS) like Joomla or WordPress, and create and perform basic administrative functions in MySQL databases. I am also proficient at creating and managing server-based POP mail systems and e-mail accounts. I am proficient at creating HTML or PHP website layouts using editors and graphic development software.
I am proficient at using programs like Adobe Photoshop and Illustrator to create custom web or business graphics, letterheads and business cards and marketing material. I have experience working with vectors and creating large-scale signs typically used with 3M vinyl cut on industry class plotters.
Photographic Services
Photograph Restoration – I have experience fixing faded or damaged photographs. Although this is a skill I have been developing for only the past three years, I have become reasonable proficient at producing good quality restoration. I use high-resolutions scanners and cameras and industry standard applications and processes. Samples of my photograph restoration skills are available on my website.
Photograph Retouching – My background in photograph retouching is along the same time-line as my background in photograph restoration. I can add or remove elements from virtually any photograph, take ordinary photographs and turn them into professional-looking displayable artwork. I can also take ordinary photographs and create completely new designs from them. Samples of my photograph retouching skills are available on my website. (Click Here)
Contact Me
If you would like to contact me for a project, please visit my Contact page. I’ll be happy to provide a current copy of my professional resume and professional references upon request. (Click here for my Contact Page)
Thank you for your time and consideration. I look forward to working with you!
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